The Golf Tracer – FAQ’s

    1. How do I use the Ball Tracer?
      • Simply take a video of someone hitting a golf ball, upload it to the app, and viola – it’s traced! View our step-by-step tutorial for more details.
    2. How do I save or share my Tracer video?
      • When you tap “Finish” on the “Tracer Preview” screen your video will automatically be saved to your camera roll
      • If you want to save several variations (colors, style, etc) of your tracer video, tap “Options” on the “Tracer Preview” screen and select “Save to camera roll”.
    3. How does the Auto Tracer work?
      • After you submit a video, it is uploaded to our server and processed. Our backend determines the starting point and tracks the flight path of the ball.
    4. How long does the Auto Tracer take?
      • It varies depending on the volume of videos being submitted and processed. The turnaround time will not always be immediate, but it is usually very quick.
    5. Why is my tracer inaccurate?
      • Sometimes due to the angle of the video, the color of the sky, and the quality of the video (steadiness, etc) the tracer may not work perfectly. In order to achieve best results please record until the ball lands and keep the camera still.
      • If you get an inaccurate tracer you can edit it yourself or resubmit.
      • Please email us if you think the app is underperforming and we’ll double check your videos for you.
    6. Why is my video “Untraceable”?
      •  In some cases, the video is too shaky, too short, or the overall lighting/quality is bad. This makes it hard to tracer the golf ball and may result in an “untraceable” video. If you are getting this result on a video that you think should be traceable, please let us know and we’ll take care of it ASAP.
    7. My video is stuck “uploading” or “processing”, what’s going on?
      • In some rare cases, there is an issue with the upload due to video size, or other factors. If you face one of these circumstances please let us know and we’ll take care of it ASAP.
    8. The landing point of the shot is not very accurate, can I fix that?
      • Yes. Sometimes our backend processing cannot track the entire flight path of the ball accurately due to video quality or angle. If you would like to adjust the end point, the path, or the starting point simply tap “Edit Tracer Path” on the tracer preview screen and you can adjust anything you’d like.
    9. What kind of video should I record for optimal results?
      • The best results come from a video that is stable, shot from behind the golfer and at least 10 feet away,  in regular speed (not slow-mo), and keep recording until the ball lands.
    10. Can I get a refund?
      • We offer a full refund for any customer who is not happy with their purchase. Please email us and we’ll get it processed.

 

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Ball Tracer Step-by-Step and Tips

The Golf Tracer – Auto Tracer How-To

Hi! Thanks for checking out The Golf Tracer App. This post contains:

  1. Tips for recording your video
  2. Steps to using the Ball Tracer

Tips for recording your video:

  • Record in regular speed, rather than slow-mo.
  • Keep the video as stable as possible throughout the recording.
  • Keep recording until the ball lands, so there is enough time to show the entire ball flight.
  • Position the golfer in the bottom left center of the video and allow enough space above their head to show the tracer line

Steps to using the Ball Tracer

1. Tap the green “Tracer” button on the bottom tab bar:

IMG_9DD3D7544CA2-1

2. Capture or upload a video: 

capture

3. Tap “Ball Tracer” on the bottom bar:

tap ball tracer

4. Choose: Automatic or Manual

choose

5. Within minutes your video is fully processed and you can customize the colors, style, and more.

Tap “Save to camera roll” from the “Customize Tracer” menu or “Finish” and your video saved to your camera roll so you can share it!

save

Try the The Golf Tracer Now!

Ball Tracer FAQ’s

Ball Tracer FAQ’s

    1. How do I use the Ball Tracer?
      • Simply take a video of someone hitting a golf ball, upload it to the gottaGolf app, and viola – it’s traced! View our step-by-step tutorial for more details.
    2. How do I find the Ball Tracer feature in the gottaGolf app?
      •  To access the tracer feature: Tap “Create” on the bottom tab bar, upload your video, and select “Ball Tracer”. View our step-by-step tutorial for more details.
    3. How do I save or share my Ball Tracer video?
      • When you tap “Finish” on the “Tracer Preview” screen your video will automatically be saved to your camera roll, and you will optionally be able to share your video to the gottaGolf App feed.
      • If you want to save several variations (colors, style, etc) of your tracer video, tap “Options” on the “Tracer Preview” screen and select “Save to camera roll”.
    4. How does the Auto Tracer work?
      • After you submit a video, it is uploaded to our server and processed. Our backend determines the starting point and to the best ability possible tracks the entire flight path of the ball.
    5. How long does the Auto Tracer take?
      • It varies depending on the volume of videos being submitted and processed. The turnaround time will not always be immediate, but it is usually very quick.
    6. The “Auto Tracer” video I got back doesn’t show the exact landing point, can I fix that?
      • Yes. Sometimes our backend processing cannot track the entire flight path of the ball accurately due to video quality or angle. If you would like to adjust the end point, the path, or the starting point simply tap “Refine” on the tracer preview screen and you can adjust anything you’d like.
    7. Why do I have to pay for the Auto Tracer?
      • We are a very small team and given the complex nature of an “Auto Tracer” the costs add up quickly. We charge a nominal monthly fee of $1.99 so we can keep the lights on!
    8. How does the “Manual Tracer work?
      • The manual tracer is a free feature and allows you to set the start and end points, and shape of the trace before generating it over your video. View our step-by-step tutorial for more details.
    9. What kind of video should I record for optimal results?
      • The best results come from a video that is stable, shot from behind the golfer and at least 10 feet away,  in regular speed (not slow-mo), and keep recording until the ball lands. Check out the video below for an example of optimal quality videos to be traced

 

Examples:

Here are some great examples of Ball Tracer videos, note the angle and length of the video for optimal results.

 

Try the gottaGolf Tracer!

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Additional Links: 

Would you ever try this?

Trust level 💯… gottaGolf founder @clinjar has a brave girlfriend.  

Join gottaGolf today to add ball tracers to your videos and browse the best posts from golfers around the world.

Join the #1 social golf app, gottaGolf!

Add a tracer to your best videos and share on the gottaGolf app to be featured.

Sniping balloons with the gottaGolf tracer

Snipe queen 🎯🎈 @lizelmassian on the gottaGolf tracer!

 Join gottaGolf today to add ball tracers to your videos and browse the best posts from golfers around the world.

 

Join the #1 social golf app, gottaGolf!

Add a tracer to your best videos and share on the gottaGolf app to be featured.

Launching fireballs into the Gateway Arch

THIS is a sweet way to use the gottaGolf tracer, from @j.wolfy

Join gottaGolf today to add ball tracers to your videos and browse the best posts from golfers around the world.

 

Join the #1 social golf app, gottaGolf!

Add a tracer to your best videos and share on the gottaGolf app to be featured.

Two for one special on the gottaGolf tracer

@kevdog7 swings for the fences and gives us a two for one special on the gottaGolf tracer!

Join gottaGolf today to add ball tracers to your videos and browse the best posts from golfers around the world.

 

Join the #1 social golf app, gottaGolf!

Add a tracer to your best videos and share on the gottaGolf app to be featured.